CarGurus Sued By New York City For Allegedly Lying About Dealership Prices - Jalopnik

New York City is suing CarGurus, alleging the site misleads customers about dealership vehicle prices through its deal-rating system and AI chatbots. The complaint filed earlier in the month by the city’s Department of Consumer and Worker Protection says the platform presents false prices that mask extra fees. Officials cite more than 2,000 violations of the city consumer protection law and seek penalties of up to $3,500 per violation. The lawsuit, filed in New York State Supreme Court, asks for a permanent ban on deceptive conduct and civil penalties that could total millions. CarGurus denies the allegations and says it has long focused on pricing transparency.