Ace Workflow Finds Companies Are Losing 26% of Time to Wasted Effort in New Report

Ace Workflow says many AI and efficiency efforts are being undermined by the way work flows through companies. In a field study of 680 processes across 128 companies in 10 sector groups, the firm found leaks that concentrate in reporting, onboarding, invoicing and billing, approvals, and CRM cleanup. Among timed companies, 2,546 hours of regular work per week produced 110 recoverable hours, with a large share of recoverable time tied to the top 10% of projects. The report argues waste is often in handoffs—switching between 52 tools in total—rather than inside software. It estimates $510,000 annually in recoverable value at $100 an hour across six isolated companies, and introduces its Ace Work platform.