For JPMorgan, Amazon, fighting AI bots like Meta Muse may not be a winning long-term strategy

JPMorgan Chase CEO Jamie Dimon has said the bank will block external AI agents from acting on behalf of retail customers, citing security risks—an approach mirrored by firms such as Amazon, Schwab and Kohl’s. The moves come as consumer demand for “agentic AI” grows, with Accenture research finding 71% of customers would welcome an AI assistant like Meta Muse inside a primary bank’s mobile app. Industry analysis cited in the article found that among 51 large U.S. retailers, only 11 explicitly addressed AI agents, and none offers a way for a verified third-party agent to complete purchases. Walmart, by contrast, is opening access to preferred AI agents.