Fighting the Real Enemy: The Customer 'Service' Industry " American Greatness

The essay targets the “customer service” industry, arguing that businesses have shifted work onto consumers for free. It claims the late 20th century brought a conspiracy by consultants, software designers, and executives to extract labor, money, and resources while making lives “miserable.” The author frames this as a broad war against humanity and calls for an International Tribunal for Commercial War Crimes. The piece proposes convening the tribunal in the self-checkout lane at CVS in Dupont Circle, Washington, D.C., and calls for mandatory prosecution of uses like “for your convenience” that force customers to do tasks once handled by employees.