Frequently
Asked Questions

A Vehicle Identification Number (VIN) is a unique 17-character code assigned to every motor vehicle at the factory. You can find it: on the driver's side dashboard (visible through the windshield), on the driver's door jamb sticker, on your vehicle registration or insurance card, or on the title document.

The Free tier gives you the vehicle's core identity — enough to verify you're looking at the right vehicle: No account required for a free search.

xCruzo uses a progressive tier structure — pay only for the depth you need. Each tier builds on the one before it. * History tier is $19.99 early-adopter pricing through Q2 2026, then moves to $24.99.

Three key differences:

1. Progressive pricing. Carfax charges $44.99 for everything or nothing. xCruzo lets you unlock only what you need — starting free.

2. Multi-vehicle coverage. We decode cars, trucks, motorcycles, boats (HIN), and planes (FAA N-number). Carfax covers cars only.

3. Bilingual intelligence. Every report and news summary is available in both English and Spanish — built for the communities that drive the most vehicles in America.

Purchased reports are saved to your My Reports library and are accessible for 365 days from purchase. After 365 days, you can refresh the report for $1.99 to pull updated data.

The xCruzoAi Score is a 0–100 confidence and risk indicator generated by our AI after analyzing the vehicle's available data. It weighs factors like recall status, market risk signals, odometer consistency, seller turnover, and data completeness. A higher score means fewer red flags.

The History tier integrates real-time listing data, dealer movement tracking, and flip analysis that require our full mobile pipeline. The xCruzo app (iOS & Android) is free to download.

Our AI pipeline scans thousands of automotive sources three times daily and surfaces the most relevant stories. Each article gets an AI-generated bilingual summary — readable in 30 seconds in either English or Spanish.

xCruzo Select is our curated daily digest divided into three time slots: Mañana, Medio, and Tarde. Each slot surfaces fresh stories for that part of the day.

The core news feed is free with an account. We offer tiered access (Regular, VIP, Business) for deeper archives.

Bonus: VIN report purchases unlock complimentary premium news access — Market report → 2 weeks; History report → 30 days.

VIN reports are one-time purchases — no subscription required. Payment is processed securely through Stripe. We accept all major credit and debit cards.

Because VIN report data is delivered immediately upon purchase, reports are generally non-refundable. However, if you experienced a technical issue, contact us within 7 days and we'll make it right.

Yes. Each tier is a flat one-time price — no hidden fees, no upsells within a tier.

You can run a Free VIN lookup and browse the news feed without creating an account.

Yes. The xCruzo app is available for iOS and Android. It includes the full VIN search experience, bilingual news feed, xCruzo Select, and exclusive features like the History report and push alerts.

Use the EN / ES toggle in the navigation bar on the web, or in the app settings. Your language preference is saved to your account.

Never. xCruzo is built on a privacy-first principle: "Your rides, your data, your ways." We do not sell, rent, or share your personal data with third-party advertisers.

We collect the VIN searched, your account ID (if logged in), the report tier purchased, and timestamp. We do not store payment card details — all card data is handled by Stripe under PCI-DSS compliance.

You can request account deletion at any time through xcruzo.com/contact. We'll delete your account and data within 30 days.

Yes — xCruzo covers multiple vehicle classes: No competitor offers this breadth of vehicle lookup in a single platform.

A Hull Identification Number (HIN) is a 12-character unique identifier required on all boats manufactured or imported into the US after 1972. Found on the transom (rear), starboard side.

The Boat HIN lookup is in development and will be available post-launch. Follow @xcruzoapp for the announcement.

The FAA N-Number lookup is in development and will be available post-launch. Follow @xcruzoapp for the announcement.