Airline's 9/11 episode is a perfect snapshot of the day the world changed

A documentary episode from the ITV series Airline has resurfaced online ahead of the 25th anniversary of the September 11 attacks, capturing day-to-day aviation stress as the world changed. The piece references an episode aired in May 2002 as part of the show’s sixth series, focused on regional UK airports, with particular attention on easyJet hubs in Luton and Liverpool. The article describes staff reacting to the attacks’ impact on American aviation and the knock-on effect globally, including cancellations and guidance that pushed major security increases under the then Tony Blair-led government. It also notes the mix of anxious staff juggling internet and fax machines and passengers displaying poor understanding, now widely shared on social media.