EasyJet issues response after Surrey man calls bag policy unfair

easyJet responded after a Surrey passenger complained that its baggage policy could be unfair for disabled travelers. The complaint, described as concerns raised over how wheels and handles count toward cabin-bag size limits, centers on the passenger’s wife, who uses airport assistance and needs a suitcase with wheels and a handle to move independently. The traveller, “James,” said the policy reduces usable packing space for his wife, compared with his own ability to carry luggage without those features. easyJet said cabin-bag dimensions are applied equally to all passengers to ensure onboard space and that assistance is available at airports. The airline added that passengers can bring mobility aids and medical equipment free of charge. The company also reiterated a policy allowing one under-seat cabin bag up to 45 x 36 x 20 cm (including wheels and handles) and one optional larger cabin bag by booking, with maximum weight of 15kg for under-seat luggage.