Irina Ciochiu Launches Free EU261 Passenger Rights Checklist for Travellers Across Europe

Irina Ciochiu, Romanian entrepreneur and FlightHelp founder, has released a free 15-minute EU261 Flight Disruption Quick-Start Checklist to help travelers navigate delays, cancellations, and compensation claims. The guide helps passengers organize the essential information needed after disruptions, especially before accepting an airline's explanation or denial. Ciochiu notes that many travellers miss out on potential compensation because they lack what to save or which steps to take early in the process. The checklist includes steps like documenting disruption details, saving communications and keeping receipts, while the European aviation sector recovers toward pre-pandemic levels and pressures carriers.

Eurocontrol estimates more than 30 million passengers across Europe may qualify for compensation each year under EU261, but fewer than 40% file claims. Disruptions cost travellers billions in lost time, missed bookings, and rebooking costs, and many claims stall after airlines cite extraordinary circumstances. The checklist emphasizes practical actions and the importance of understanding what information can support a claim. Ciochiu argues that the tool translates complex rules into a simple, ready-to-use resource designed to empower travellers and support disputes. It clarifies misperceptions about what constitutes an eligible claim under EU261 and how to present evidence.