Jetstar flew my grandkids across the country, then refused to fly them back

Jetstar flew my grandkids across the country, then refused to fly them back recounts a reader’s complaint about a booking reversal involving two children traveling solo. The author said they booked Jetstar flights for their grandchildren, aged 11 and 13, from Melbourne to the Gold Coast using Qantas points, and confirmed that documents including a passport or student ID were checked at departure. The outbound trip proceeded without issues, but on the return flight to Melbourne the cabin manager refused boarding, prompting distress. The passenger later got the children onto a Qantas service via Sydney, about five hours later. The article states that Qantas acknowledged inadequacies in its booking system for the situation, while Jetstar closed the case marking them as a “no show.” The remainder of the publication includes additional traveler letters unrelated to the Jetstar case.