Southwest Airlines Might Reverse Its New Plus-Size Passenger Policy After Intense Backlash

Southwest Airlines faces mounting backlash over a revised plus-size policy tied to its new assigned seating system. Under the policy, passengers who cannot sit in one seat with both armrests lowered must purchase an adjacent seat; if the flight is full, they may be rebooked or charged higher same-day fares, and refunds are restricted to narrow conditions. Reports circulated online of quotes ranging from $400 to $800 for adjacent seating, and public confrontations at gates have been described. Critics argue the change raises accessibility and fairness concerns, while the industry trend toward smaller seats—often 17 to 18 inches—continues to fuel discontent.