GM's Future Silverados Should Need Fewer Dealership Visits. One Computer Is the Key

General Motors wants to cut down how often customers must visit dealerships after purchase, leaning on a new central compute system designed for broader over-the-air (OTA) capability. Senior VP of Vehicle Products Jaclyn McQuaid told The Drive the company’s goal is to “significantly reduce” the need for dealership visits compared with what can be handled OTA, even while acknowledging some items may still require physical attention. The plan was discussed in the context of GM’s broader next-gen strategy, including an AI-reboot of OnStar, next-gen EVs powered by LMR, and autonomy for trucks and SUVs. The central compute system and electrical architecture will debut on the 2028 Cadillac Escalade IQ with eyes-off driving features. McQuaid also said common software across gas and electric models can reduce engineering, validation, and the number of separate fixes needed.