Appian's Matt Calkins in Sydney: AI needs process, cheap tokens won't last, and critical apps need more than "aloneware" | iTWire

Appian CEO Matt Calkins used an electric-light analogy at the company’s APJ event in Sydney’s Darling Harbour to argue that “serious AI” depends on process, not just cheap tokens. He said studies show AI is often avoided in mission-critical work: an HBR Analytic Services survey found only 18% of 385 decision makers had AI primarily integrated into workflows. Yet Appian’s customer base includes more than two-thirds of the world’s top 10 pharmaceutical companies, insurers, non-Chinese banks, all 15 US government departments, and 20 governments worldwide. Calkins cited 18x year-on-year growth (20x on Appian’s August call) and outlined AI’s needs: process, enterprise data, and more integration.