Releases AI Agent Evaluator to Automate QA and Scoring of Voice AI Agents

3CLogic announced the release of AI Agent Evaluator, an automated quality assurance and scoring engine built into its Voice AI Hub. The tool scores 100% of Voice AI agent interactions using configurable metrics such as resolution, goal completion and overall quality, and it provides plain-language reasoning for each rating. According to 3CLogic, the system removes the need for manual transcript review, addressing a gap as enterprises scale conversational AI in service desks and contact centers. The company says organizations can set role-specific evaluation yardsticks for different agent types, validate that required system actions are executed, and track performance over time through real-time dashboards. 3CLogic also links the release to its broader Voice AI roadmap.