Stopped working': Why customer reviews matter when buying major appliances

A cooking summer plan derailed when a 3-year-old wall oven stopped working after a fuse blew in October 2024. Danielle Levine said the oven initially worked well, but after paying for repairs out of pocket, it malfunctioned repeatedly over the next year and a half. She later found similar complaints online about overheating wiring and said the issue occurred right in front of the repair technician. The incident is used to underline a broader consumer message: check reviews for recurring problems and study the manufacturer warranty before buying a major appliance. Angie Hicks, co-founder of Angi, advised shoppers to look for common themes in reviews, then verify how long the warranty lasts and whether an extended warranty covers the issues customers report. Levine ultimately ordered a new oven guided by her repair technician.