EES delays made us miss our flight - I had to pay £2,000 on new tickets and a hotel

Entry/Exit System (EES) delays left a family with the near £2,000 cost of missed travel plans after queues at Milan Linate Airport failed to clear in time. Matthew Wilson, his wife and their 14-year-old son arrived for their homeward flight to Manchester on 12 April following a nine-night holiday, after passing security without issue. However, they became stuck in a long passport-control queue, missing their departure and forcing Matthew to spend £1,969 on new tickets, taxis, food and accommodation, on top of £377 already paid for the cancelled flights. easyJet later offered a flight for 18 April, six days later, but without clear details on meals or lodging. The EES, which started on 10 April, requires fingerprints and a face photo for non-EU visitors to the Schengen area, replacing manual stamps and sparking complaints of waits.