New 72-hour rule confirmed for passengers from Monday

Jet2 confirmed an app update that will improve access to flight and ground-transfer information for customers departing Leeds Bradford Airport, with new features going live from June 22. The airline says passengers will be able to view live flight times, flight status, and real-time updates starting 72 hours before departure. In addition, users can access details about Jet2’s in-resort Customer Helper, including visit times, locations, and the helper’s name. Jet2 also highlighted its earlier “Live Transfer Status” capability, introduced last year, which lets tour passengers monitor coach transfers to the departure airport in real time and has reduced call volumes. That live-coach feature is available for returns to the departure airport from the Balearics, Canaries, Mainland Spain, Morocco, Turkey, and Bulgaria, with plans to extend to Greece, Cyprus, Malta, Faro, and Madeira this summer. David Hills, Jet2’s Chief Customer Officer, said the upgrade reflects ongoing customer-service and digital investment.